Reliable, honest and ethical.
I recently had a transmission problem with my Jeep Grand Cherokee. Took it to Russell Westbrook Chrysler Dodge Jeep Ram of Van Guys who asked for $2400 just to inspect my transmission and another $1000 for a separate part, the AC condenser. My husband quickly contacted Eric at Aamco who reassured him he would work with us in good faith (unlike Chrysler Dodge Jeep dealership). I immediately had my AAA tow my car from the dealership to Aamco in Burbank. And sure enough, Eric explained that the AC condenser was the source of both problems in my car and got it done for less than 1/3 the price and included an oil change. It's always nice to find good, honest, and hard-working people who don't try to take advantage of a damsel in distress broken down at a dealership. Thank you, Aamco!
There just aren't enough words to describe how excellent my experience was with this AAMCO. I'm a small woman in my early-20s who doesn't know a ton about cars. I'm a prime target for mechanics to screw me over and take advantage. I never trust them.
I brought my 2010 VW Jetta here after being told by another mechanic that I would need a new transmission (which was practically soul-crushing news). Knowing Jettas can be tricky to properly diagnose and unwilling to fork over $4k without a second opinion, I called Erik. Erik told me over the phone would be strange if I needed a new transmission, seeing as my car wasn't so old. He told me to bring it in, he would diagnose the problem properly, and we'd go from there.
I drop it off and within a couple hours, he calls me with the news that I would not need a new transmission, but that it was just an electrical problem. Great news. It would still be ~$1300 but compared to the cost of a new transmission, it was a huge relief. Less than 24 hours later, Erik called me back and said that they were able to fix the problem in a different way than originally planned, and it would only be $700. AND my car was already ready to be picked up.
Erik could have charged me the original quote, gotten the job done in any way he saw fit, and I wouldn't have ever known or questioned it. He had every opportunity to take advantage and he didn't. He went the extra mile to be honest and do all he could for me. Not only was my cost slashed in half, but my car was repaired quickly, Erik called me every step of the way, and he took all of the stress out of an extraordinarily stressful situation. I won't take my car anywhere else again. THANK YOU
I love going to this place! The service was amazing and everyone there is so incredibly friendly from the person at the front to the receptionist even the mechanics! I love places where everyone is smiling and I know the work is good because I've been going there for years and years. I really wouldn't go any place else for anything for my vehicle this place knocks it out of the park!
Went to AAMCO on a Friday morning without an appointment or calling. I was overdue for an oil change and a tire rotation. The front desk lady was courteous and went to see if they could take my car...which they did as long as I left the car with them for a few hours. I later got a call from Erik (owner and/or manager) and he said that I did not need a tire rotation. The best conditioned tires were already where they needed to be. Talk about honesty. I will for sure going to them again in the future. I would and am recommending them to anyone who needs auto repairs and/or maintenance.
One of the best experiences with auto repair. They got our rig in quick, and had the transmission rebuilt and upgraded in under 36 hours. They called me with daily updates on what was needed and how it was going. Quality service and quality work. I definitely recommend this AAMCO for your auto fix needs!
These guys are the best! Very knowledgeable staff, affordable and accommodating. I wouldn't take my car anywhere else!
Eric was the best. I had a trusted mechanic tell me I needed a new transmission (he'd give me a 'deal' around $1500) bc pieces were falling apart, but couldn't show me proof. So I took it into Aamco and Eric ran a full checkup. About an hour later he called me back and said they found nothing wrong with the transmission and that it was running smoothly. And on top of that it was free.
Take your vehicle here first before making any large transmission purchases.
I was going out of town on a long drive and was overdue for an oil change. I needed it done asap (that day) and was going to be in the area. They said they could get me in that day and within the next hour or two, which was great, as I needed to get groceries anyways. Man, once I dropped it off, they got me in and out, and my ice cream was still frozen when I got home :) lol. Erik was great :) Seriously, very helpful, very informative, and super friendly! Thank you so much! A++++
Really glad I brought my car to AAMCO this week. I was afraid that my clutch had gone out and would have cost a fortune to fix. Chris at AAMCO got me sorted and I ended up paying far less for a failed Hydraulics system than I did replacing the entire clutch and flywheel system and now my car feels like it's back up to full strength. I'd been quoted 1500+ at several places for my overall repair, AAMCO did it for less than a 1/3rd of that.
You guys rock!
Where do I begin!! I am not local to the area, and my Truck started to leak Transmission fluid. I had to stay in the area and find a repair shop I could trust.
I read there review's and let's just say what OUTSTANDING Customer SERVICE!! Erick was so helpful, along with the rest of the staff.
My truck needed some pretty intensive work done, and they got the job done in a timely matter, and they also have financing options as well.
I will recommended them to ANYONE!! Local or not. Keep up the AMAZING WORK guys!!
I went to Aamco after a referral from a local mechanic who doesn't diagnose transmission issues. When I got there, Erik helped me right away. He is amazing at customer service and very kind. After a quick diagnosis, he called me up to tell me my cars transmission is still under an extended warranty. He saved me $3000-$4000! That is crazy and a really good sign of an honest business. Erik's my favorite person today and I'm definitely going back, but hopefully not too soon. Thanks Erik!
Since I purchased my Audi, I have not taken my car to any other mechanic. From my first visit two years ago, the employees at this specific Aamco location have been nothing but accommodating. They always work quickly but fastidiously, and always take the extra time to answer any questions I may have. Erick in particular has taken excellent care of me each time I have called with a question, or have visited their location for service. He has even taken the time to walk me to my car! Chivalry is not dead! It is no wonder this Aamco has such high reviews; their staff really does take the time to give their customers the best service possible.
This is my lucky day! I came in to this AAMCO because I know they are knowledgeable with Honda oil pans as they have changed my oil previously. They checked ALL the fluids as well for free. Erik was so pleasant to deal with, on the phone and in person. I will definitely return for my next oil change.
Had a great experience with this team! I spoke with Eric who was informative, thorough, and understanding. He talked me through different options as well as giving his personal recommendation. Everyone feels nervous about having extensive work done on their car and Eric made the whole process a lot easier. Would recommend!
I always freak out when my maintenance light goes on, but this time I knew where to go- Aamco! They always treat me respectfully and are understanding with whatever issue I come to them with. Erik was so helpful and did an oil change in no time. Now I'm back to driving around town in peace. Thank you!
I brought my work vehicle to Aamco after bringing it the the Ford dealership and not getting the service I should have. I brought the vehicle to Ford originally because the engine felt like it was jerking around. They fixed the back breaks and said it was all good to go. I had the vehicle back for only a week when it started jerking again. So, I went to Aamco figuring it was the transmission. Neil was the man! He inspected my car immediately and let me know that all plugs and coils were bad and told me that this is an issue with the 2008 Ford Taurus. Interesting that Ford failed to recognize that! Neil also soon after found out that the PCM was bad too.
Neil kept in touch with me about everything. He printed up all that stats and diagnostic info for me and was very helpful and informative about the things I should know about this vehicle and didn't.
My car was out of the shop in just a few days and it's running great! I got excellent service at Aamco! I would highly recommend Neil and the team at Aamco in Burbank for any of your car needs. Very happy and satisfied!!!
I had such great service at this location! The staff was super nice and quick without overcharging me.
Great and prompt customer service! The manager was knowledgeable and professional. Turned out the issue with my vehicle was minor and the manager decided was able to pinpoint it. He provided a courtesy service, and I plan to return for any future issues.
I am was referred to Neil and his team by a good friend of mine and wow they delivered even more than I expected! I have a 2006 Infiniti M35 that was having some engine problems.....it did have 204,000 miles on it as well! After they took a look at it turns out I needed a new engine! Neil researched a used engine for me and called me within hours to estimate the cost of parts and labor! To my surprise, the cost was way less than what I was expecting and what others had quoted me previously! The best overall service from the first phone call, to financing, to driving my car off the lot! Thank you AAMCO - Burbank!
I was very satisfied with the quality of service I received from the associate named Erik!
I had some issues with a transmission I had bought online and installed myself, he was able to handle the warranty claim and get my car back on the road, thanks Erik!
Three girls are on a road trip to Disneyland, and the check engine lights comes on. What to do?
Thank goodness for AAMCO here. We pulled off the freeway and tried to get the engine light read by an O'Reilly a few miles away, but we were sent here instead. Once we got in, they had the report read, and they told us it was just a switch that needed replacing. They mentioned the car was still okay to drive without the replacement, and to just check it once again when we were back home in the Bay Area. And off we went to the happiest place on earth! Super quick, honest, and air conditioned!
Thanks for the peace of mind and the wonderful service! (I'm sorry, I forget who the technician was that helped us, but the girls in the funny hats say thank you!)
I brought my car in thinking I was going to have to spend a fortune as my engine malfunction light was on. They quoted my $90 to diagnose, I agreed and left my car with them.
A few minutes later, they called and said that they found the problem; it was a valve that had come loose. So, they didn't charge me at all. Very honest and professional.
Great service and very nice people! Very happy with my experience and would highly recommend this Aamco.
Quick, professional service, friendly staff.
With most auto shops, I’m usually on high alert for scams, but this shop literally waived all labor fees just to ensure my satisfaction after a diagnosis came up with insignificant problems. They prioritize fair business and customer well being, and can definitely be trusted!
I had the pleasure of working with Glenn and Neil. Both very personable, clear communicators, and patient listeners. Their reviews and accomplishments speak for themselves and I knew they would diligently work to fix my RAV4. Despite the hassle and frustration of car trouble, I let Glenn know I wanted to be his best customer. Taken back by this, he told me that often folks let their frustrations boil over and end up not being the nicest. They were clear about the time it takes to dismantle and rebuild the transmission for an AWD, the warranty, and what to expect afterwards. They texted several times in the process to keep in the loop. Pick up all was good, and they advised no long road trip for about a week as the system learns and adjusts.. Unfortunately after about 200miles I heard what sounded like a metal trashcan dragging under my car. Lucky for me I was in a safe residential area. Not feeling like the vehicle could make it back to the shop safely I reached out to Glenn. He booked a tow for my car to the shop, at no cost to me. It is rare for things to break so soon after being fixed but it happens occasionally. They put my car on high priority and a few days later they had done a 2nd rebuild. Though I was calm and grateful upon pick up, Neil extended an honest apology for the hassle and reminded me they had my back to keep my safe on the road. I don't expect i will need my transmission to be worked on again anytime soon, YET I know I am in good honest hands when that time comes, whether or not it is still under warranty.
It’s hard to find an honest mechanic. These guys are honorable and professional. Highly recommend.